Ordering Information

Orders in the USA, Canada, and the World (excluding the UK and Europe)

(For orders in the UK and Europe, see below.) 

The Chicago Distribution Center handles our fulfillment operations. Business hours are Monday through Friday, 8:00 am to 5:00 pm US Central Time (GMT -6).

Please provide the following information about your account and the books you are ordering:
 
- Customer account number
- Purchase order number
- Customer phone and fax numbers
- Customer SAN
- For each book being ordered: ISBN, title, author, and quantity desired
- Any special shipping instructions

If you have any questions, you can email us at orders@press.uchicago.edu.

Shipping

CDC shipments are FOB Chicago, IL. CDC's preferred domestic carriers are FedEx and UPS. All domestic shipments weighing less than 15 pounds will be sent by priority mail unless otherwise requested.
 
Canadian shipments are consolidated twice weekly. Once they are inside Canada, packages are shipped to the customer via FedEx Ground.
 
Overseas shipments go surface or international airmail, as designated by the customer.
 
Other shipping arrangements are available upon request.
 
Any claims for shipping discrepancies, shortages, or damages must be made within thirty (30) days of invoice date.

Credit Terms

Orders placed before credit has been established must be paid in advance. For all accounts with established credit, payment is due within thirty (30) days of invoice date.
 
To establish credit, (1) obtain the CDC credit application by clicking here: CDC Credit application, (2) complete the application, and (3) send it to:
 
Chicago Distribution Center
ATTN: Accounts Receivable
11030 South Langley
Chicago, IL 60628 USA
 
If you have questions about this process, e-mail Nick Cole: ncole@press.uchicago.edu.

CDC Payments

CDC accepts VISA, MasterCard, American Express, and Discover. All checks must be in US funds drawn on a US bank. Electronic fund and wire transfers are accepted; for more information, please contact us.

Discounts

For information on our discount policies, please contact us at info@roberts-publishers.com.

Returns Policy

All books returned to CDC must be in saleable condition. CDC will return to the customer shelf-worn and stickered books, along with a charge for return postage. Titles that are out of print may be returned for six months after the OP date.
 
CDC's database maintains line item sales detail for all of its customers. Credit will be issued based upon the latest purchase information available. If no purchase information is available, CDC will issue credit at the maximum discount allowed if purchase was made through the CDC.

Orders in the UK and Europe

All orders for the UK and Europe are supplied by NBN International. You can order online or by any of the methods described below.

Individual Orders

Your credit or debit card will be charged by Book Network - Plymouth.

Trade Customers

PubEasy: If you hold a trade account with NBN International, you can order via our PubEasy website. For new accounts wishing to commence ordering via PubEasy please contact PubEasy to set up login details. PubEasy will then inform our credit control team of the pin number assigned to your account.

For a returns policy, please contact orders@nbninternational.com.